Shipping Policy
Processing Times
All orders are processed within 1–2 business days (Monday–Friday).
Orders placed after 2 PM EST will begin processing the next business day.
During high-volume periods or product launches, processing times may vary slightly — but we always work to get your order out as quickly as possible.
Shipping Methods & Delivery Times
We offer fast, reliable shipping across the United States using trusted carriers such as USPS, UPS, and FedEx. Delivery times typically range from:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
Shipping options and pricing will be displayed at checkout.
Discreet Packaging
All orders ship in plain, unbranded packaging with no reference to cannabis, THCa, or our company name on the outside label. Your privacy is guaranteed.
Shipping Restrictions
We ship to all U.S. states where hemp-derived THCa is legal.
Because state laws vary, customers are responsible for understanding their local regulations before purchasing.
If an order cannot be delivered due to local restrictions, THCaDiamonds.com is not responsible for refunds or reshipments.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking may take up to 24 hours to update after a label is created.
Lost, Stolen, or Delayed Packages
If your package is lost or significantly delayed, please contact our support team.
We will assist in locating the shipment or filing a claim with the carrier.
However, we are not responsible for packages marked as “Delivered” by the carrier.
If theft is a concern in your area, we recommend using a secure delivery address.
Returns & Refunds Policy
Due to the consumable nature of our products, we cannot accept returns on opened items for safety and compliance reasons.
However, customer satisfaction is extremely important to us. If something is wrong with your order, we will make it right.
Return Eligibility
You may be eligible for a return or replacement if:
- You received the wrong product
- Your order arrived damaged
- Your package was missing items
- The product was defective or compromised upon arrival
Claims must be submitted within 7 days of delivery along with photo evidence.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products purchased on clearance or final sale
- Packages delayed or seized due to local regulations
- Orders delivered to incorrect addresses entered by the customer
Refunds
Approved refunds will be issued to the original payment method within 3–7 business days after processing.
Shipping fees are non-refundable unless the issue was caused by THCaDiamonds.com.
Exchanges
If your order is incorrect or defective, we may offer a replacement product rather than a refund.
Exchanges are reviewed on a case-by-case basis.
Order Issues & Support
If you have any shipping or return questions, or if something isn’t right with your order, please reach out to us at:
support@THCaDiamonds.com
We typically respond within 24 hours.